Online Terms & Conditions

These terms and conditions govern your use of The Paperface online store. By placing an online order, you agree to and are bound by these terms. The Paperface is located and operates from New Zealand. All prices shown are in NZD. All transactions will be billed in NZD.

Unfortunately we do not offer exchanges or refunds for item(s) purchased online due to change of mind. In the unlikelihood that an item(s) is sent incorrectly, we do offer an exchange or refund. For faulty item(s), the fault will be assessed by The Paperface Team and then either repaired, replaced or refunded. If you’d like to discuss an incorrect or faulty item(s), please email us at buy@thepaperface.com within 3 working days of receiving your order. We may ask you to send us a photo of the fault if visible.

If the item(s) is faulty or incorrect, we will refund you the costs of returning the item(s) to The Paperface and cover all shipping costs for the replacement or repaired item(s). If we ask you to return an item(s), please repackage your item(s) as securely as possible. You are responsible for the item(s) until it reaches us. The Paperface does not accept responsibility for packages we do not ship ourselves. We will contact you once we have received the item(s).

If we have received an item and the online team grants a refund, this will be processed in the original form of payment within 10 working days. You will be notified of this transaction via email to the email address provided with the original order. Please note that your bank may require additional days to process this transaction.

Please note that prices of items online may vary from in store.

Sale or marked down items are not refundable.

Our online team operates from 9am to 4pm Monday through Friday. We will process your order as soon as possible.

Please note, during busy sales periods such as Christmas & the New Year, if we cannot supply an item in your order we will automatically refund you for the amount pertaining to the item and notify you via email. We will then dispatch the rest of your order. This is a last resort and we aim to keep this to an absolutely minimum during this time.

All information pertaining to our customers, whether in the form of an online order or subscription to our newsletter, is kept private. None of this information is shared with any third parties.